Instant messaging in work-based virtual teams: the analysis of non-verbal communication used for the contextualisation of transactional and relational communicative goals

........................................................................................ 8 CHAPTER ....................................................................................... 1 11 ..................................................................... 1.1 Rationale and background 12 ................................................................... 1.1.1 The virtual workplace 12 ........................................................................ 1.1.2 Business discourse 13 ...................................................... 1.1.3 Computer-mediated discourse 15 ......................................................................... 1.2 The outline of the thesis 16 CHAPTER ....................................................................................... 2 20 LITERATURE REVIEW OF COMPUTER-MEDIATED COMMUNICATION STUDIES.................................................................................... 20 ................................................................ 2.1 Overview of areas of enquiry 20 ............................................. 2.2 The first wave. The “language of CMC” 23 ............... 2.2.1 The findings of the “first wave” about non-verbal cues 24 .................................. 2.3 The second wave. Computer-mediated discourse 27 ............................................................. 2.3.1 Conversational coherence 29 ............................................................... 2.4 The third wave. Social factors 32 .................... 2.5 Summary of the findings of the CMDA literature review 36 CHAPTER ....................................................................................... 3 40 LITERATURE REVIEW OF ORGANISATIONAL AND BUSINESS COMMUNICATION ..................................................................... 40 3.1 Virtual work and the challenges of the mediated communicative ................................................................................................. environment 40 ............................... 3.2 A linguistic approach to discourse of virtual teams 44 ...................................................... 3.2.1 IM discourse in the workplace 44 ......................................... 3.2.2 Blurring boundaries of the uses of IM 46 4